CUSTOMER CARE
Shipping & Delivery
Clear information about how your order is prepared, how shipping is calculated and what to expect after dispatch.
01
Order Processing
Orders are shipped within four business days after payment is confirmed. Business days exclude weekends and applicable public holidays.
02
Estimated U.S. Delivery
For U.S. orders, delivery is estimated within five business days after the order is handed to the carrier. The estimated total time from payment confirmation to delivery may be up to nine business days.
Delivery dates are estimates rather than guarantees. Carrier delays, customs processing, severe weather, incorrect addresses and other events outside our reasonable control may affect delivery.
03
Shipping Rates
We offer free worldwide standard shipping on orders with a merchandise subtotal of US$300 or more after discounts. Orders below US$300 are charged a flat US$20 shipping fee per order, regardless of the number of items. The free-shipping threshold excludes taxes and shipping charges.
04
U.S. Duties and Import Charges
Applicable import duties for eligible U.S. deliveries are included. Customers should not be asked to pay additional import duties when the order is delivered.
05
Carriers and Tracking
We work with established international carriers and logistics partners. The carrier used for an order may vary by destination, package size and available service. Tracking information will be sent after the order has been handed to the carrier.
06
Eligible Destinations
Available shipping destinations are shown at checkout.
07
Address Changes
Please review your shipping address carefully before placing your order. Contact us as soon as possible if a correction is needed. Once an order has entered fulfillment or has been handed to the carrier, an address change may no longer be possible.
08
Delays
If we are unable to ship within the stated processing period, we will contact you with updated information and the available options, including cancellation and a refund where applicable.
09
Lost, Damaged or Incorrect Deliveries
If your order arrives damaged, contains an incorrect item or is missing an item, please contact us with your order number and clear photographs of the package and contents. AFTER FOUR will cover the reasonable cost of resolving confirmed damaged, incorrect or incomplete deliveries.
10
Contact
Questions about shipping or an order can be sent to AFTER FOUR at support@afterfourmahjong.com.