CUSTOMER CARE
Accessibility
Our goal is to make AFTER FOUR welcoming and usable for every person who visits our online store.
01
Our Commitment
AFTER FOUR is committed to improving the accessibility and usability of our website for people with disabilities. We use the principles of the Web Content Accessibility Guidelines (WCAG) 2.2 as guidance for ongoing improvements, while recognizing that accessibility is a continuing process.
02
Accessibility Features
We work to support clear page structure, descriptive links and images, keyboard navigation, visible focus states, readable text, sufficient color contrast, form labels and responsive layouts across desktop and mobile devices.
Our site is designed for use with current versions of major browsers and commonly used assistive technologies. Individual experiences may vary depending on the device, browser and assistive technology being used.
03
Ongoing Improvement
We review and improve our storefront as products, features and services change. This includes checking new content, customer journeys and interactive features for accessibility issues and addressing identified barriers where reasonably possible.
04
Third-Party Content
Some features, payment services or linked websites are provided by third parties and may follow their own accessibility practices. We welcome reports of barriers involving these services and will work with the relevant provider or offer another reasonable way to access the information or service when possible.
05
Need Assistance?
If any part of our website is difficult to use, our customer service team can help with product information, navigation, ordering and other reasonable assistance.
Our customer service team usually responds within two business days.
06
Accessibility Feedback
Please tell us about any accessibility barrier you encounter and include the page address, a short description of the issue and the device or browser you were using. We will review your feedback and respond as soon as reasonably possible.
Email: support@afterfourmahjong.com
Phone: +86 18359755567