Returns & Refunds Policy

Last updated: September 16, 2026

We want every item you receive to be complete, correct and as described. If you need to make a return or have a problem with your order, please contact us at support@afterfourmahjong.com.

This policy applies to purchases made through the official AFTER FOUR website. It does not limit your consumer rights under applicable law.

1. 30-Day Return Request Period

For eligible change-of-mind returns, you may submit a request within 30 days of delivery.

The 30-day period is the deadline for making your request, not the deadline for the goods to arrive at our return facility.

Product defects, incorrect items, transit damage and other statutory after-sales rights are not limited by this ordinary 30-day return request period.

2. How to Request a Return

Please email support@afterfourmahjong.com with:

• Your order number, or other information that can help us locate your purchase;
• The item or items you would like to return;
• Your return request or a description of the problem; and
• Relevant photographs, where possible, if an item is damaged, incorrect or missing.

We usually respond within two business days and provide the next steps and the correct return address.

Please contact us for return instructions before sending goods back to avoid using the wrong address. Where a statutory right of withdrawal or cancellation applies, your clear notice of cancellation does not require our approval to take effect. Not using a particular form does not invalidate that right.

3. Return Address and Sending Goods Back

Our return receiving location is currently in China.

The Hong Kong company address displayed on our website is not a return address. The sender's address on your parcel may not accept returns either. Please use the address provided by our customer service team.

Once your ordinary 30-day return request has been confirmed, please send the goods back within 14 days of receiving the return instructions. If you need more time, please contact us in advance. Any different period required by applicable law will apply.

Please pack the goods securely and keep your proof of postage. We recommend using a tracked shipping service to help investigate any problems in transit.

4. Conditions for Change-of-Mind Returns

For returns because you do not like the color, selected the wrong size, no longer need the goods or have another personal reason, the goods should:

• Not have been put into actual use, washed or altered;
• Be free from customer-caused damage, stains and odors; and
• Retain their original packaging and all included components, accessories and instructional materials.

Reasonably opening the packaging to check the goods' appearance, size and contents does not, by itself, make them ineligible for return.

Problems caused by improper use, washing, alteration or storage are not defects in the product itself. These conditions do not restrict reasonable inspection permitted by applicable law and are not used to refuse assistance with defective goods or goods that are not as described.

Items purchased in regular promotions or with a discount are also covered by this policy.

5. Complete Set Returns

For a change-of-mind return of a Complete Set, please return the entire set together, including your selected components and any complimentary items supplied with it.

We do not offer ordinary change-of-mind returns of only part of a Complete Set, where one component is returned and the rest of the set is kept.

If only one component is defective, damaged, incorrect or missing, please contact us. Depending on the problem and applicable law, we will arrange a missing-part replacement, repair, replacement, price reduction or refund. We will not refuse to address the issue solely because the item is part of a set.

Whether a component or the entire set needs to be returned will depend on the agreed resolution.

6. Return Shipping and Other Costs

For change-of-mind returns, you are responsible for the direct cost of shipping the goods back to China. International return shipping charges are determined by your chosen carrier and may differ from the delivery charge paid when you placed your order.

For confirmed product defects, transit damage, incorrect items or missing items, AFTER FOUR will cover the reasonable costs necessary to resolve the issue, including reasonable return shipping costs when a return is required. We will explain whether a prepaid label, collection or reimbursement of shipping costs will be used.

We do not charge restocking or refund processing fees. We also do not charge back the cost of free standard shipping that your original order qualified for because you make a return.

Outbound shipping charges already paid on the original order are generally not refunded for ordinary change-of-mind returns, except where required by applicable law or where the return results from an error by AFTER FOUR.

7. Damaged, Defective, Incorrect, Missing or Undelivered Goods

Please contact us as soon as possible if goods arrive damaged, do not match your order, are missing, or develop a possible product defect during use.

Photographs and a description of the problem help us resolve your request, but we do not require an unboxing video as a condition for every after-sales request.

Depending on the circumstances and applicable law, we will arrange a replacement shipment, repair, replacement, price reduction or refund. If you need to return goods, we will provide the relevant instructions.

If tracking has not updated for an extended period, or a parcel is marked as delivered but you have not received it, please contact us so we can help investigate. We will not refuse to address transit damage or non-delivery solely because the parcel has been handed to a carrier. If non-delivery is confirmed, we will arrange a replacement shipment or refund based on the investigation and applicable law.

8. Refund Amounts and Timing

Refunds are based on the amount you actually paid, not the crossed-out original price. Relevant discounts are calculated according to their allocation in the original order, and applicable taxes are handled in accordance with the relevant requirements.

For ordinary returns:

• We will inspect the returned goods and notify you of the outcome within five business days of receiving them;
• Once a refund is approved, we will initiate it to your original payment method within five business days; and
• Your bank or payment service provider may need additional time for the funds to appear in your account.

If we identify an issue affecting return eligibility or the refund amount, we will explain the specific reason and basis. We will not make unexplained deductions.

These internal processing times do not extend any applicable statutory refund deadline. We will comply with requirements for an earlier refund or a refund based on valid proof that the goods have been sent back, where applicable.

9. Order Cancellations and Exchanges

If you would like to cancel your order or change an item, please email us as soon as possible.

We will make every effort to handle your request before fulfillment begins. Once an order is being packed, has entered fulfillment or has been dispatched, we may not be able to stop it. This does not affect any applicable statutory cancellation rights or your rights to return goods after delivery.

If we cannot ship within the promised shipping timeframe, we will notify you of the revised arrangements and, in accordance with applicable law, offer you the choice of accepting a delay or canceling unshipped goods for a refund.

For a change-of-mind exchange to a different style, color or size, please contact us first to confirm the arrangements. Availability and pricing for the new item are those in effect when a new order is placed. Replacements for quality issues are not treated as ordinary change-of-mind exchanges.

10. European Union and United Kingdom Consumers

Under applicable EU or UK consumer law, for online purchases that carry a right of withdrawal, you can generally notify us that you are canceling the purchase within 14 days of receiving the goods, without giving a reason, and send the goods back within 14 days of that notice.

You do not need to wait for customer service approval to give a valid withdrawal notice. You may clearly communicate your decision to cancel by email.

When you lawfully withdraw from the entire order, we will refund the relevant goods and the cost of the least expensive standard delivery option offered for the original order. Additional charges for expedited delivery that you chose are generally not included in that refund.

You are responsible for the direct cost of returning goods following a change-of-mind withdrawal, except where the law requires us to bear that cost. You may reasonably inspect goods as necessary to establish their nature, characteristics and functioning. Any diminished value caused by handling beyond that reasonable inspection will be addressed only to the extent permitted by law.

We will comply with applicable statutory refund deadlines. Where legally permitted, and unless we have offered to collect the goods ourselves, we may withhold the refund until we receive the returned goods or valid proof that they have been sent back, whichever happens first.

Our 30-day return policy is an additional commercial arrangement. It does not replace or reduce these statutory rights or limit other remedies available for faulty goods.

11. Contact Us

AFTER FOUR

Operated by ZMY GLOBAL TRADING LIMITED

Email: support@afterfourmahjong.com

Company address:

Unit E01, 10/F, Wong King Industrial Building

2–4 Tai Yau Street

San Po Kong, Hong Kong

This company address does not accept returns. Please contact our customer service team for the correct return address.